Billing Specialist Customer Service Representative - Dallas/ Fort Worth, TX

Position Summary:
Responsible for the preparation, audit and pricing transaction files required to create customer invoices. Additional responsibilities include fielding and resolving customer billing inquiries/issues. The billing/customer service representative will also provide 1st class customer service to all internal and external customers and stakeholders by utilizing excellent, in-depth knowledge of company products and programs with a service mentality. Close collaboration between the Customer Service Team is vital.

Essential Responsibilities:

  • Ability to perform routine duties independently; prioritize tasks to meet expectations; adhere to established policies and procedures.
  • Process daily transactional files from Pilot Thomas Logistics (PTL) partner Fleet Card Processing companies.
  • Audit and correct errors in transactional batches & files.
  • Execute daily updates to Cardlock retail street pricing.
  • Run & distribute Customer Invoices by billing cycle.
  • Assist the Customer Service Team by fielding inbound and outbound customer phone calls and emails.
  • Responsible for addressing and resolving customer service problems, questions, concerns.
  • Create & order fleet fueling cards and assist with customer account management.

Other Functions:

  • Special projects as requested
  • Perform other duties as assigned

BiMinimum Requirements:

  • Billing experience strongly preferred, but not required.
  • Experience in similar customer service, call center and or inside sales preferred. 
  • Must be mature and comfortable interacting with customers and resolving concerns.
  • Organized and detail-oriented with the ability to prioritize and multitask. 
  • Communicate effectively in a business environment; excellent interpersonal, writing and verbal communication skills are a must.  A service attitude and disposition is also vital. 
  • Critical Thinking and Problem Solving is vital
  • Must be flexible and solutions-oriented with the ability to work under pressure.

Education:

  • High school diploma or GED required


Working Conditions:

  • May be required to lift, push, or pull materials weighing up to ten (10) pounds.
  • May be required to sit and review information on a computer screen for long periods of time.
  • May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.

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