Client Support Specialist - East Rancho Dominguez, CA

Responsible for delivering 100% customer retention through the oversight of daily order fulfillment and dispatching, visits to customer locations, and communication of customer needs.

Essential Responsibilities:

  • Complete site-level visits with customers to ensure Pilot Thomas Logistics (PTL) performance exceeds customers’ expectations.
  • Resolve local logistical issues, work with customers and PTL operations team to provide solutions.
  • Identify share-of-wallet (SOW) opportunities for existing PTL customers.
  • Communicate pricing optimization and margin uplift opportunities with customer accounts.
  • Provide local competitive intelligence to supervisor and regional team.
  • Ensure tactical items such as customer tanks are functioning properly and customer samples are retained and completed in a timely manner.
  • Help customers utilize the PTL Customer Portal or place orders directly into it on customers’ behalf.
  • Oversee the customer onboarding and setup process working with Data Governance to confirm transactions from delivery to invoice payment is seamless.
  • Responsible for customer delivery documents and follow-up to get tickets signed and submitted on a timely basis as needed.

Other Functions:

  • Special projects as requested.
  • Perform other duties as assigned.
  • Reports to J. Burleson (R7467)
  • Salary: starting at $64,000 per year DOE

Competencies:

  • Monthly GM$ responsibility of $50 to $75k
  • Base product knowledge.
  • Post-delivery follow-ups for delivery documents, tickets and MCR resolution.
  • Customer retention, resolve MCR issues and complete post-visit updates to account plans and/or sales call reports.
  • Take orders from customer(s) and pass to order creation.

Minimum Requirements:

  • Previous experience within the oil and gas, distribution or logistics and transportation industries a plus.
  • Ability to multi-task, prioritize and manage time effectively.
  • Strong listening and presentation skills.
  • Excellent verbal and written communications skills.
  • Willing to travel in market as needed.
  • Accountability driven to achieve goals and objectives while meeting and exceeding expectations.
  • Must drive a minimum of 5k miles annually to be eligible for Motus.
  • Valid and current driver’s license.
  • Have and maintain an acceptable driving record.

Education:

  • Bachelor’s Degree in Business Administration or related field, or equivalent combination of education and work related experience required.

Working Conditions:

  • This position requires visiting customers onsite and the associated travel to and from.
  • May be exposed to temperature extremes, enclosed spaces, heights, and dust and/or dirt.
  • Must be able to stand, bend, push and pull at least up to 10 lbs.
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