Customer Service Representative - Cardlock (Fort Worth)

Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Essential Responsibilities:

  • Perform routine duties independently, setting priorities and scheduling work in accordance with established and general policies and procedures that require regular interpretation
  • Handle inbound and outbound phone calls and emails
  • Responsible for resolving customer concerns
  • Create/Order cards and oversee management of customer accounts

Other Functions:

  • Special projects as requested
  • Perform other duties as assigned

Minimum Requirements:

  • 2 years' experience in customer service or call center role
  • Bi-lingual in Spanish highly desired
  • Experience in Call Center, Customer Service Experience or Inside Sales
  • Must be mature and comfortable interacting with customers and resolving concerns
  • Organized and detail-oriented with ability to prioritize and work on multiple assignments
  • Communicate effectively in a business environment; excellent interpersonal, communication and writing skills
  • Must be flexible and solutions-oriented with ability to work under pressure
  • Must be able to collaborate with and be part of a Customer Service team with goals to expand the network and grow the company

Education:

  • High school diploma or GED required

Working Conditions:

  • Must be able to occasionally lift as much as ten (10) lbs.
  • May be required to sit and review information on a computer screen for long periods of time

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