Responsible forthe facilitation of efficiently resolving application issues with internal andexternal users across several applications. This role works in closecoordination with both other internal Technology teams and lines of businessusers, as well as vendor support teams, to analyze information, troubleshootapplications, and provide solutions to team members.
- Work in a help desk ticket system, responding quickly and effectively to requests received.
- Accurately document and communicate pertinent information in support of the help desk tickets system to ensure tight collaboration with other support teams and deliver an exceptional customer experience.
- Communicates with outside software vendors on support tickets when needed.
- Provides 1st and 2nd level technical and application support for the determination, resolution, or escalation of technical problems related Sage ERP and related software.
- Special projects as requested
- Perform other duties as assigned