ERP Application Help Desk Support Analyst - Dallas/Fort Worth/Grapevine, TX

Responsible forthe facilitation of efficiently resolving application issues with internal andexternal users across several applications. This role works in closecoordination with both other internal Technology teams and lines of businessusers, as well as vendor support teams, to analyze information, troubleshootapplications, and provide solutions to team members.

Essential Responsibilities:

  • Work in a help desk ticket system, responding quickly and effectively to requests received.
  • Accurately document and communicate pertinent information in support of the help desk tickets system to ensure tight collaboration with other support teams and deliver an exceptional customer experience.
  • Communicates with outside software vendors on support tickets when needed.
  • Provides 1st and 2nd level technical and application support for the determination, resolution, or escalation of technical problems related Sage ERP and related software.

Other Functions:

  • Special projects as requested
  • Perform other duties as assigned

Minimum Requirements:

  • Minimum of 2-3 years' experience with application systems, or equivalent combination of education and experience.
  • Experience supporting ERP software (I.E. Sage, SAP, Oracle, Dynamics) required.
  • Excellent customer service skills and customer satisfaction.
  • Strong written and oral communication skills.
  • Ability to work with customers over the phone, in person or remotely.
  • Ability to work independently.


  • Bachelor's degree in Computer Technology

Working Conditions:

  • Must be able to occasionally lift as much as ten (10) lbs.
  • May be required to sit and review information on a computer screen for long periods of time

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