Operations Dispatcher (Grapevine) - Nights

Assist in routing customer deliveries in a manner that ensures on-time delivery, maximized driver utilization per shift and compliance with safety standards and regulations supporting our Central and West Texas Regions.

 

Essential Responsibilities:

  • Receive and input customer delivery request via phone, email and online portal.
  • Assist in optimizing available resources, such as drivers and equipment, against the daily delivery schedule to achieve on-time delivery(OTD) for all fuel, lube, and other product/service commitments.
  • Assist the operations leadership and drivers to manage daily Hours of Service (HOS) ensuring adherence with company fatigue management policy, employee safety and Federal and State DOT regulations.
  • Assist in ensuring all fuel deliveries are scheduled in accordance with lifting instructions provided by PTL Supply Organization.
  • Provide solution-minded approach to customer and/or sales request for delivery.
  • Effectively route lube and other non-fuel deliveries in a method that maximizes driver utilization per shift, while still meeting customer expectations for delivery windows.  
  • Assist the Dispatcher II to perform repetitive, daily checklist to ensure completion of critical task managing customer deliveries for monitored and keep-full locations, as well as active unit list provided by lubricant customers.
  • Manage customer call volume efficiently and ensure all customer request are addressed in a timely manner.
  • Assist in investigating delivery data and provide feedback to other teams about process and performance improvement or if feedback is solicited about a specific issue or order.
  • Participate in UAT for new technologies including Electronic Ticketing Solution and PLT dispatch software; provide level 1 support to drivers who are having issues with handheld devices and assist them to appropriate group for further assistance if needed.
  • Assist the Dispatcher II in recording and communicating inventory management of what dispatched on the truck and what returned to the terminal; follow-up to ensure return to inventory process is performed to ensure accurate data for next shift.

Other Functions:

  • Special projects as requested.
  • Perform other duties as assigned.

Minimum Requirements:

  • No dispatcher experience required, entry level position.
  • Flexible personal style to work with diverse personalities; professional, yet personable demeanor; friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
  • Ability to handle constantly changing flow of traffic; be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
  • Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
  • Ability to work responsibly with little direct supervision.
  • Possess a sense of urgency to get things done.
  • Ability to tell when something is wrong or is likely to go wrong and understand what actions to take to bring resolution.
  • Ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Ability to communicate information and ideas in speaking so others will understand.
  • Ability to communicate information and ideas in writing so others will understand.
  • Ability to read and understand information and ideas presented in writing.
  • Ability to apply general rules to specific problems to produce answers that make sense.
  • Knowledge in Microsoft Excel, Word, Outlook and DM2.

Education:

  • High school diploma or GED required
  • Bachelor’s degree preferred or combination of education and/or experience in lieu of degree

Working Conditions:

  • Bending, twisting, squatting, crouching, and kneeling.
  • Frequently lifting objects up to 75 lbs.
  • Sitting for extended period of time.
  • Operating assigned equipment.
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