River Dispatch (Memphis)

Schedule all fuel, lube, package and supply deliveries, including assignment of deck crews to deliveries, to maximize operational efficiency, customer satisfaction, and overall profitability in adherence with safety requirements with independent judgment.

Essential Responsibilities:

  • Schedule all fuel, lube, package and supply deliveries, including assignment of deck crews to deliveries, to maximize operational efficiency, customer satisfaction, and overall profitability in adherence with safety requirements with independent judgment
  • Exercising discretion with managing schedule changes (due to deck crew absences, business changes, and/or vessel maintenance) and adjust assignments accordingly
  • Communicating changes to appropriate management personnel
  • Troubleshoot calls from deck crew, serving as primary point of contact; manage and escalate product contaminations, spills, and other onsite emergencies reported by deck crew to appropriate operations leadership in compliance with environmental, health, safety and security guidelines
  • Review and analyze previous day's deliveries to ensure efficiency levels were met/exceeded. Log and report emergency delivery details
  • Serve as key point of contact for sales representatives, deck crew, warehouse team, and operations leadership on all delivery-related issues.
  • Read Web-based monitors for tank levels and generate delivery tickets, if needed

Other Functions:

  • Special projects as requested.
  • Perform other duties as assigned.

Minimum Requirements:

  • 2 to 4 years of experience in a dispatching role
  • Flexible personal style to work with diverse personalities; professional, yet personable demeanor; friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
  • Ability to handle constantly changing flow of traffic; be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
  • Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it
  • Ability to work responsibly with or without direct supervision
  • Possess a sense of urgency to get things done
  • Ability to tell when something is wrong or is likely to go wrong and understand what actions to take to bring resolution
  • Ability to listen to and understand information and ideas presented through spoken words and sentences
  • Ability to communicate information and ideas in speaking so others will understand
  • Ability to communicate information and ideas in writing so others will understand
  • Ability to read and understand information and ideas presented in writing
  • Ability to apply general rules to specific problems to produce answers that make sense.

Education:

  • High School Diploma or GED required
  • Bachelor degree preferred; a combination of education and/or experience in lieu of degree

Working Conditions:

  • Bending, twisting, squatting, crouching, and kneeling
  • Frequently lifting objects up to 75 LBS
  • Sitting for extended periods of time
  • Operating assigned equipment

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