Senior Billing Representative (EBS)

Position Summary:
Responsible for preparation and audit of all data required for accurate creation of customer invoices. This position responds to and finds resolutions for internal and customer billing inquiries and issues.

Essential Responsibilities:

  • Review order information within DM2, Interactive Marketplace and on incoming delivery documents to ensure orders have been finalized by Dispatch department to enable invoicing
  • Review goods movements for orders crossing state lines as needed to ensure information required to properly capture taxes is recorded
  • Utilize DM2 and Interactive Marketplace to perform quality inspections on delivery data prior to invoice creation
  • Review and updated, if applicable, information within DM2 to ensure orders are properly documented
  • Maintain and index documentation for customer billing
  • Key customer invoices into DM2
  • Escalate all customer correspondence to Billing Supervisor
  • Resolve quality errors by completing delivery documentation with information provided by Dispatch department or drivers, ensuring orders are tied to correct customer contract, validating pricing and conditions tied to each other, adjusting quantities delivered and/or making any necessary adjustments for damaged packaging
  • Work with Sales, Dispatch and Pricing departments to resolve any issues

Other Functions:

  • Special projects as requested
  • Perform other duties as assigned

Minimum Requirements:

  • 4+ years' experience in financial data entry
  • Experience with DM2 software core applications desired
  • Demonstrated proficiency with Microsoft Excel, Access and Word
  • 10-key by touch data entry proficiency
  • Demonstrated proficiency with MAS or related financial system preferred


  • High school diploma or equivalent (GED) required; undergraduate degree in Accounting or Business Administration preferred

Working Conditions:

  • May be required to lift, push, or pull materials weighing up to ten (10) pounds
  • May be required to sit and review information on a computer screen for long periods of time
  • May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard

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