Operations Generalist - Nitro, WV

Position Summary:

Assist the Operations Manager in directing and coordinating activities of the local Operations department to create optimum efficiency and utilization to maximize profits. Assist in routing customer deliveries in a manner that ensures on-time delivery, maximized driver utilization per shift and compliance with safety standards and regulations.

Essential Responsibilities:

  • Assist the Operations Manager in helping to drive department policies with the approval of and coordination with the Human Resources department.
  • Assist in maintaining all equipment to ensure productivity and safety, and know its locations at all times.
  • Assist in filing appropriate paperwork and fees with all State and Federal governmental agencies, including certifications and monthly/annual inspections of facilities in regional area.
  • Assist the operations leadership and drivers to manage daily Hours of Service (HOS) ensuring adherence with company fatigue management policy, employee safety and Federal and State DOT regulations.
  • Review inventories to gain efficiencies in purchasing and delivery capabilities – perform monthly inventory counts for all locations and reconcile daily.
  • Assist in ordering for all regional locations, including office and field supplies using Coupa.
  • DM2 Proficiency – Required for customer order processing and dispatch when needed, inventory views and production orders.
  • Assist in ensuring Pro-Tread training completed for entire region.
  • Train to utilize GeoTab as a coaching tool to improve the safety habits of the drivers.
  • Assist in optimizing available resources, such as drivers and equipment, against the daily delivery schedule to achieve on-time delivery (OTD) for all fuel, lube, and other product/service commitments.
  • Participate in UAT for new technologies including Electronic Ticketing Solution and PLT dispatch software; provide level 1 support to drivers who are having issues with handheld devices and assist them to appropriate group for further assistance if needed
  • Effectively route lube and other non-fuel deliveries in a method that maximizes driver utilization per shift, while still meeting customer expectations for delivery windows.

Other Functions:

  • Special projects as requested
  • Perform other duties as assigned

Minimum Requirements:

  • 1-3 years of progressively responsible experience in similar role or as a Dispatcher or Operations Assistant Manager
  • Demonstrated supervisory skills.
  • Proficient in Microsoft Office suite (Word, Excel, Outlook, and PowerPoint).
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
  • Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
  • Flexible personal style to work with diverse personalities; professional, yet personable demeanor; friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.


  • High school diploma or GED required
  • Bachelor’s degree preferred

Working Conditions:

  • Extended schedule may be required as dictated by management and business needs.
  • May be required to lift, push, or pull materials weighing up to twenty (20) pounds.
  • May be required to sit and review information on a computer screen for long period of time.
  • May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.
Apply Now